Images are required to assess the defects and are subject to review by our customer service staff. Please include your order number and images of the product defects. If a product shows any major defects, contact us within 7 days of receiving your order. Manufacturers do not consider these as defects, therefore they cannot be returned due to these imperfections. Some figures may show minor paint and packaging imperfections. For Funko Pop pre-orders we include complimentary 0.5 mm pop protectors for additional protection. All items will be protected using packing peanuts or bubble wrap. We do our best to weed out any damaged products, but sometimes minor defects may be missed. In such a case, your order will be fully refunded.įor all other questions, comments, and inquiries contact us at we ship:Īll items are inspected visually before shipping.
In some rare instances, some products may be outright discontinued/canceled due to licensing or production issues. Option 2: Refund of the order credited back to your original payment method minus a 15% restocking fee Option 1: Store credit of 100% of the purchase cost (including shipping and applicable taxes)
GLENN WALKING DEAD FUNKO POP FULL
Pre-Ordered items can be canceled for a full refund if requested within 14 days of purchase.Ĭancellations after 14 days will be given two options: Orders will be shipped on a first come first serve basis. Therefore some vendors/retailers may receive their units before others, and may only receive part of their total allocated amounts. Oftentimes the manufacturers/distributors are only able to produce/supply a specific amount that must be allocated to multiple vendors/retailers.
Please note that we are only given estimated dates and a product's release date does not represent the exact date we will be receiving the products. Dates can often change due to factors that are out of our control such as production delays, shipping delays, backed up shipping ports. Once products are available we will try to ship out your order as soon as possible.Īrrival dates are estimated and may change depending on availability from the manufacturer. If you prefer to ship items separately please place the orders on separate transactions or email us to split your shipments. When will my pre-orders be shipped?All orders containing a pre-order product will be held until ALL products in the order are available to ship.
Please use our contact page or email us directly at and provide us with your order number and new shipping address. For standard sized Funko pops we also include complimentary 0.5mm pop protectors for all pre-orders!Īll Pre-Orders are charged at time of purchase.Ĭan I change my shipping address before shipping? By pre-ordering you will be guaranteed the product before it sells out. Popular products will often have a limited run and high demand.
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